Nudgeharbor / Privacy

A clear draft for the information behind the workflow.

This plain-language notice describes how Nudgeharbor handles information in the workspaces that local-service teams use to follow up with people. It is a working draft, not legal advice or a claim of compliance.

Attorney review required

This document needs review by a licensed attorney before publication.

The language below is intentionally cautious about roles, rights, retention, and safeguards until counsel confirms the final position.

01 / Information we handle

The records a Subscriber chooses to keep

Nudgeharbor is a workspace for local-service teams. The Subscriber—the business using the workspace—decides what information to enter, import, or act on. Depending on that use, the workspace may contain the following categories.

Subscriber information

Account and sign-in details, workspace settings, team-member details, roles, session information, and activity associated with operating the workspace.

End-User information

Lead and contact details, requested service, address, messages, appointment and follow-up details, conversation notes, qualification answers and results, review-request activity, audit activity, and operational notification status.

Some features can also create timestamps, status changes, service duration, and other operational details needed to keep a team’s queue understandable. AI qualification information is processed only when the Subscriber uses that feature and may include the information needed to produce its qualification result.

A privacy request submitted through this page adds the requester’s name, reply-to email, request category, relationship to the information, description, and the time the request was received. Please do not include sensitive information that is not needed to locate the request.

02 / How information is used

To make the next step easier to see

Information is used to provide the workspace and the workflows a Subscriber turns on: organizing inquiries, helping teams qualify leads, keeping appointment and follow-up work visible, supporting review requests, sending requested operational notifications, and showing activity that helps a team understand what happened.

We may also use relevant information to authenticate accounts, maintain and secure the service, troubleshoot problems, prevent misuse, respond to support requests, and meet legal or accounting obligations. We do not describe these records as an advertising profile, and we do not sell or rent workspace information.

03 / Sharing and roles

Limited access for the work a Subscriber requests

As a legal position for counsel to confirm, the Subscriber is generally the controller or business responsible for End-User information in its workspace, and Nudgeharbor generally acts as a processor or service provider on the Subscriber’s instructions. The final role depends on the facts, contract, and applicable law.

  • Authorized Subscriber workspace members may see records according to the access the Subscriber gives them.
  • Service providers may receive limited information needed to host, authenticate, deliver messages, or support an enabled feature.
  • Information may be disclosed when reasonably necessary for legal process, safety, security, fraud prevention, or protection of the service.

A Subscriber’s own disclosures, exports, team permissions, and customer practices are separate from Nudgeharbor’s handling of the service. Counsel should confirm the appropriate contractual and jurisdiction-specific language.

04 / Retention and security

Kept while it has a job

We expect to retain information only for as long as it is reasonably needed for the workspace, support, security, dispute handling, and legal or accounting purposes. There is no fixed retention period stated in this draft. When a request asks for deletion, we review what can be removed and what may need to remain for an approved legal or operational exception.

We use access controls, authentication, input validation, and reasonable administrative, technical, and organizational safeguards intended to reduce the risk of unauthorized access, loss, misuse, or alteration. No online service can promise absolute security, and counsel should review this description before it is finalized.

05 / Rights and requests

Ask us to find, correct, or review information

You can ask about access, correction, deletion, or another applicable privacy right through the request form below or by emailing nudgeharbor-cq8zvp@polsia.app. Include enough context for us to locate the relevant account, workspace, or record. We may need to verify identity or authority, especially when a request concerns another person’s information.

If the information is held in a Subscriber’s workspace, the Subscriber may be the right party to handle an End User’s request. We review requests and communicate the next step; submitting this form does not cause instant deletion, guarantee a result, or set a deadline. Legal, security, recordkeeping, and other operational exceptions may apply only after they are reviewed and approved under the final policy.

Privacy request intake

Start with the details we can verify

Your request will be received by the Nudgeharbor workspace owner inbox and marked for review. We will not publish your request or expose private workspace records through this form.

We may need to verify identity or authority before acting on a request.

Read the terms Back to Nudgeharbor